Frequently Asked Questions

General

  • That’s easy! Just head here and fill out the form. I’ll respond to your enquiry within 48 hrs.

  • As branding is at the heart of everything I do, firstly, I need to get to know you and your business.

    For branding projects, you can check out my Playbook process here.

    For one-off design projects, we start with an intro call so that I can get the full run-down of your requirements. From there, I provide a quote and we discuss the scope and timeline. If you’re happy with what’s been proposed, I take a deposit payment and lock you into my schedule - then work can begin!

    Design subscription clients are offered a retainer agreement outlining the scope of work and costings. Once signed, work will commence on the 1st day of the following month. A minimum of 3 months commitment is required for this service.

  • Yes. I am happy to discuss your particular financial situation and if we can make it work with an agreed plan, I will happily accommodate this.

  • Absolutely! I mainly work remotely, so I am well-equipped for this style of work.

    I can organise Google Meet video calls and can accommodate most international time zones.

    Please note: I only take Paypal payments for international clients.

  • As an integrated studio, we tackle most creative services that your business should need along its journey.

    Our specialties are: Brand Identity Design, Print Design, Packaging Design, Squarespace Website Design, Social Media Design and Graphic Design

  • Yes! All of the above.

    We love working with a diverse range of clients - this allows us to be the most creative we can be.

  • We believe that it is all about finding the right fit.

    Do your research and make a shortlist of designers whose work you feel is aligned to your business.

    Talk to them and ask questions!

    You need to find a design partner that you gel with, trust and can be open and honest with - this will lead to a successful project and ongoing relationship.

  • Yes. We offer brand packages where all of your final files will be optimised for both digital and print use.

  • If this is part of your project requirements, then yes.

    We typically create templates in Canva and Google Suite, allowing you to have control over your assets and supporting consistency.

  • Brand Design takes into account the bigger picture surrounding a business - the personality, values and positioning. With this in mind, an identity is crafted to capture the brand, helping it to be unforgettable.

    Graphic Design focusses on the execution of visuals for communication purposes.

Branding

  • I sure do! You can access these by downloading our Services Guide.

  • Absolutely! Rebrands are my specialty.

    I like to treat each project individually as no two businesses and their needs are the same. Firstly, I’d organise an intro call with you to discuss your current challenges. From there we can plan the right course of action to achieve your goals.

  • In short, no.

    As a Visual Identity and Brand Specialist, my job is to story tell your business through creative visuals and words. A logo, simply won’t cut it if you plan on succeeding and growing, in today’s market.

    If you are starting out, I do offer the Kick Start package which focusses on providing you with the visual identity foundations to get your business off the ground. You can find more details of this in my Services Guide.

  • I include 1 round of revision for each package offer.

  • There is an element of strategy for all brand projects I work on but varies depending on the scope.

    In order to develop a truly unforgettable identity that is designed with purpose, strategic conversations and exercises must be undertaken.

    This helps to define a clear direction for the identity and breathes meaning and substance into it, ensuring that it connects and resonates with the right people.

  • Yes. I offer a Design Subscription service, which acts much the same as a monthly retainer.

    Prices for this start at $500/PM

  • We have two brand package options which vary in deliverables and timeline as such;

    The Kick-Start Package is typically a 2 week turnaround time, whereas The Play-Made Package takes between 4-6 weeks.

  • We do!

    A one-page style guide is provided with The Kick-Start Package which outlines the visual identity elements.

    A more comprehensive set of guidelines is included in the Play-Made Package. This includes brand strategy, the identity design, use cases and mockups.

  • You receive the following formats with every brand package:

    Digital use: SVG & PNG

    Print use: EPS & PDF

Websites

  • You’ll need to have secured a domain name suitable for your business, in addition to a Squarespace subscription.

    As a Squarespace Circle Member, I have access to a 20% discount on a yearly membership.

    It also helps if you have the content (images and words) that you’d like to go on the site too!

  • Yes. This can be added to your service. I collaborate with an SEO Specialist who can work on adjusting your current content or create something new for you, depending on your needs.

  • A website requires images and words to come to life - this forms the content of your site.

    I can work with you to source imagery or can use any owned imagery you have. Typically, if we have worked together on the brand identity, I will develop some brand messaging and a one-liner to get you started.

  • If your site has been built in Squarespace, then yes! Head here to get in touch and we can discuss your specific requirements and what pricing looks like.